Microsoft added a new admin role for Teams Telephony in Entra in March. Although the Teams Telephony Administrator role is not yet been described in the documentation for admin roles, it is included in the documentation for Teams Administrator Roles.
The role includes the description and can be opened or assigned to accounts via the Entra Admin Center > Identity > Roles & Admins.
Assign the Teams Telephony Administrator role to users who need to do the following tasks:
• Manage voice and telephony, including calling policies, phone number management and assignment, and voice applications
• Troubleshoot user call quality issues using advanced tools
• Access, monitor, and troubleshoot tenant call quality and reliability using data exposed in the Call Quality Dashboard (CQD), including the users who are impacted by poor call quality
• View user profile page
• Create and manage support tickets in Azure and the Microsoft 365 admin center
The template ID of the new role is aa38014f-0993-46e9-9b45-30501a20909d.
The role now provides a total of six roles for Teams Administration.
- Teams Administrator
- Teams Communications Administrator
- Teams Communications Support Engineer
- Teams Communications Support Specialist
- Teams Devices Administrator
- Teams Telephony Administrator
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