SharePoint now offers Knowledge Base, a new place where teams can keep their guidance, decisions, and procedures as connected pages rather than separate files. This suits content such as onboarding guides, FAQs, and troubleshooting steps, while document libraries remain the better choice for source documents and working files.
SharePoint Knowledge Base is currently in public preview and available to SharePoint-licensed users with Frontier access. The licensing model may change when the feature reaches general availability.
Reminder:
Since November 2026, SharePoint and OneDrive are included in Frontier access, so all Frontier-enrolled users have access to SharePoint Preview features. Previously, this was restricted to Copilot Premium users.
Users can write and edit knowledge base pages in a visual editor or in a Markdown source editor, import them from other systems, or use Copilot in SharePoint to prepare the knowledge base. Imports from other systems are one-time copies. The imported pages do not update automatically when the original content changes.
The knowledge base capability is not restricted to Copilot Premium users.
- By default, a knowledge base uses the permissions of its site. All users with a SharePoint plan who can create content on the site can prepare a new knowledge base, and site members can edit it.
- Copilot Premium users can use Copilot in SharePoint as an assistant, but this capability is usage-based, so Copilot-licensed users need a Copilot Credits setup.
Without credits, all users can still manually write and edit knowledge base pages in a visual editor or in a Markdown source editor (or they can use Copilot Chat to prepare the text). Several people can work on a page together, add comments, and, depending on the library's versioning settings, look back through earlier versions.
Users can also add page properties, and they can bring in existing content by importing Markdown files and folders, Confluence export files, or older wiki pages from SharePoint Classic.
Individual pages and their subpages can be shared, but the whole knowledge base cannot.
Copilot in SharePoint can help users create knowledge base pages from their sources, add sources, update them, check their health, and answer questions based on the pages. Most of these tasks, and the use of Autopilot, consume Copilot credits. Copilot asks users to approve the credit use before it starts a task, and users can enter /cost afterward to see the usage. If credits are missing, Copilot prepares the text, and users must copy and paste it manually.
Users can also use Copilot Autopilot in the Copilot app to create and update a knowledge base, if Autopilot is available to them. Users should be careful when using Autopilot, as it can overwrite edits that other users made manually.
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